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Terms of use
Last updated: 31 October 2026
1. Who provides the service
FORMANIVO is a web app of ELEA d.o.o. Tuzla, Trg Slobode br. 1, 75000 Tuzla, Bosnia and Herzegovina, tax ID (JIB) 4210667960001, VAT no. 210667960001. Contact: formanivoapp@gmail.com; phone: +387 61 695 696. Other registration details are on the Legal information page. These terms govern the use of the website, questionnaires, user account, training and nutrition plans and membership. Send questions and complaints to the e-mail address above.
2. Who the service is for
The service is for people aged 18 or over, both beginners and those with experience.
The questionnaire stops automatic plan creation when answers indicate pregnancy or breastfeeding, a medically prescribed diet, a health condition or injury for which a doctor restricts activity or individual supervision is needed, an eating disorder or unplanned weight loss, or when you are unsure whether any of these applies to you. With an allergy, intolerance or an unsure answer about dietary restrictions, we offer the programme with workouts only, without a meal plan; we do not adapt meal plans to allergies.
A stopped questionnaire is not a diagnosis or a health assessment. Do not enter someone else's data or bypass the safety questions.
3. What FORMANIVO provides
Based on your answers, FORMANIVO automatically assembles, using predefined rules, a training plan and, when included, a nutrition plan from an existing catalogue of exercises and recipes. People with similar answers may receive the same or similar plans. The plan is not written for you by a trainer or nutritionist and is not medical treatment or a substitute for a doctor, registered dietitian or other qualified professional.
Calories, portions and instructions shown are for planning; actual values depend on ingredients and preparation. We do not guarantee any number of kilos, result or timeframe. If you feel pain, dizziness or other worrying symptoms while exercising, stop and seek professional advice.
4. User account and access
Registration and the questionnaire are free. Plan details are shown to an account with programme access, which an active membership provides. You are responsible for the accuracy of your answers and for keeping your password safe. You can review and change saved answers in your account; changes may require a new plan. If you forget your password, use the reset procedure. Tell us by e-mail if you suspect unauthorised access.
5. Membership and subscription
Membership costs €13.99 per calendar month and covers one active programme of your choice. When you confirm a purchase, the final price, available payment methods and the date of the first charge are shown; the first charge is made when you confirm the purchase. The membership then renews automatically at €13.99 per month, every calendar month, until you cancel the next renewal. After cancelling, access remains until the end of the period already paid for.
The struck-through reference price and saving percentage in the offer are for display only; only the stated membership price is charged. Payment methods are only those offered in the payment form when you confirm the purchase.
Membership unlocks the plan of the chosen programme: workouts with instructions and, when nutrition is included, the meal plan, meal swaps and grocery lists, plus progress tracking. A 28-day (four-week) programme does not mean billing every 28 days: billing follows the calendar month. Video is available only for exercises for which it has been published.
One programme is active at a time. To change programme you complete a new questionnaire and confirm the change; the previous programme and results stay in your history and the new plan starts at day 1. A change does not alter the price or the renewal date.
You cancel the next renewal in your account when that option is shown, or by writing to formanivoapp@gmail.com from the address linked to your account. Deleting the app or signing out does not cancel the subscription.
6. Withdrawal, refunds and complaints
Cancelling the next renewal, statutory withdrawal from the contract and a refund are three different things. A consumer in BiH may withdraw from a distance service contract within 15 days of its conclusion, without giving reasons, subject to statutory exceptions. Send an unambiguous written statement to formanivoapp@gmail.com with your account address and the date the contract was concluded.
If the service started at your express request before the period ended, statutory exceptions may apply; merely opening a page does not automatically mean losing the right. For a valid withdrawal we refund without delay and no later than 15 days after receiving the written statement, in principle by the same payment method where technically possible. Your other mandatory consumer rights, including more favourable rights under the law of your country of residence, remain in force.
For an incorrect charge, undelivered access, a technical problem or another complaint, write to formanivoapp@gmail.com with your account e-mail, the charge date and a description of the problem; do not send your full card number or security code. We will confirm receipt and reply in writing within statutory deadlines. If a charge is incorrect or access was not provided, we will fix the problem or refund the corresponding amount in line with the law. Cancelling the next renewal does not by itself refund a period already paid for.
7. Availability, content and liability
We may fix errors, improve content or temporarily suspend access for maintenance and security. We will inform users of material changes to the paid service in a reasonable way, preserving their statutory rights. FORMANIVO texts, recipes, schedules, images and video are protected by their holders' rights; access is for personal, non-commercial use. Do not sell, publish or share third-party or protected content without permission. Nothing in these terms excludes rights or liability that the law does not allow to be excluded.
8. Data, deletion and contact
Data processing is described in the Privacy policy. Deleting your account and cancelling a subscription are separate requests. For access, correction or deletion of data, write to formanivoapp@gmail.com from the address linked to your account; we may ask for reasonable proof of identity. If you have an active subscription, ask us to cancel the next renewal together with the account deletion. We will tell you about significant changes to these terms on the website or by e-mail before they apply to an existing paid subscription. The law of Bosnia and Herzegovina applies to contracts, without limiting the mandatory consumer rights of the country where you live.